Frequently Asked Questions

Orders & Products

To place an order please browse our website and order online.  One of our Customer Service representatives or couriers will be in touch to arrange delivery. 

Alternatively, please contact us by email on Customer Services at orders@loft.co.uk, or call us on 0161 872 2363.

Please contact our Operations Team on 0161 872 2363 or email orders@loft.co.uk

To cancel or amend your order, please email our Customer Services Team at orders@loft.co.uk or call us on 0161 872 2363, quoting your order number or invoice number, and providing your name and address.

Please note that this right does not apply to made-to-measure goods or goods which are made to your specification.

Yes, please contact for a VAT receipt after purchase.

All products that are out of stock have a 'Back In Stock Notification' tool on their product information page.

Please enter your email address using this tool and we will be in touch by email once the product is available again.

Alternatively, please contact our Customer Services team on orders@loft.co.uk or 0161 872 2363 for suggestions of a suitable alternative.

We are pleased to be able to offer a credit facility to select registered companies subject to a credit check on that company.

Please click here to apply a Trade Finance account on the LOFT website and one of our representatives will be in touch.

Please click here to view our Window Treatment services.

We have prepared a selection of furniture packages to help you furnish one, two and three bed properties.

For further advice, or to curate a bespoke furniture package, please get in touch via the live chat in the bottom right, email at orders@loft.co.uk or call us on 0161 872 2363.

Start the Conversation

Furnishing your property doesn’t have to be a hassle, simply let our team know how they can help and we’ll take care of the rest.

Delivery & Installation

Our delivery charges are advised at the point of checkout (based on your location and order contents) and include a ‘drop to door’ service. If you would like our full ‘Assemble and Install’ service including delivering the item inside the property, product assembly, placing the item in situ and removing all packaging, please select our ‘Assemble and Install’ service when placing your order. 

Delivery is based on a combination of the weight and dimensions of the items in your order, and the delivery postcode. Our delivery charges are advised at the point of checkout. For more information please email Customer Services at orders@loft.co.uk, call us on 0161 872 2363.

We are pleased to offer an ‘Assembly & Installation’ service. This can be added at the point you select your item or can be added later when you are ready to checkout. Our uniformed and skilled LOFT Interiors installation staff to deliver your furniture to the room required, assemble it and remove all the packaging. This service includes delivering the furniture to the required room(s) inside the delivery address including carriage up or down up to two flights of stairs (please inform us when you order if the furniture will need to be carried further than this without the use of a lift). Also included is our key collection facility; we are happy to collect keys from a nearby location or liaise with tenants / building managers / owners / agents (the Access Contact) as required. We will unwrap and assemble all items and remove all packaging.

Once an order is placed a member of our Logistics Team or one of our chosen couriers will be in touch to arrange a convenient date for your order to be delivered.

Our operations team always call a day or two before to book the delivery in and offer time slots.

We try to be as flexible as it is possible to accommodate the best delivery time to the needs of our customer.

We also offer key collection service; we are happy to collect keys from a nearby location or liaise with tenants / building managers / owners / agents (the Access Contact) as required.
If you have opted for our ‘Delivery Only’ service and would like us to leave your item(s) with a neighbour, please inform us prior to delivery.

If you become aware that you will not be available on the arranged delivery date and would like to reschedule, please contact us as soon as possible on 0161 820 2684 / orders@loft.co.uk.
If we are not able to complete a scheduled delivery, our Operations Team will get back in touch the next day to schedule another date.

Yes, you are able to collect from either of our warehouse locations.

Please let us know when you place your order that you would like to collect it.

Our logistics team will be in touch to arrange a collection date. You will need to provide proof of purchase and ID on collection.

The cost of furniture removal is calculated by item.

This can be added to your order online on a like-for-like basis (i.e. if you are purchasing an item we can remove a similar item while we deliver your new item), just select this service when you add an item to your order or at checkout.

Please contact our Customer Services Team at orders@loft.co.uk or call 0161 872 2363 to arrange a tailored quote for furniture removal.

If an item is delivered damaged please email our Customer Services Team at orders@loft.co.uk or call us on 0161 872 2363and we will arrange for a replacement item to be delivered.

Warranty & Returns

Yes, all furniture items have a 12 month warranty with LOFT.

Please keep your invoice or receipt for anything you buy from us. It will ensure we can help you if you need to send something back.

Where you are a consumer based in the UK or EU and you have bought goods via our website, over the telephone or via email, you have the right to cancel your contract for any reason, until 14 days after you (or a person nominated by you to accept delivery on your behalf) receives the goods, or where the goods are delivered in installments, until 14 days after you (or a person nominated by you to accept delivery on your behalf) receives the last installment of the goods.

To cancel your contract, you can email our Customer Services Team at orders@loft.co.uk or call us on 0161 872 2363 or write to us at Venture House, 227 Ayres Road, Old Trafford, Manchester, M16 0NL, quoting your order number or invoice number, and providing your name and address.

Please note that this right does not apply to made-to-measure goods or goods which are made to your specification.

Please click here for our full Terms and Conditions.

Other Queries

Yes, you can visit the LOFT showroom in Manchester or our Warehouse in London.

Please contact at us on 0161 872 2363 to arrange your appointment. 

Please click here for more information about our locations.

Please refer to our Privacy Policy for more information.

If you have any complaints or wish to contact us for any reason, you can email our Customer Services Team at orders@loft.co.uk, call us on0161 872 2363 or by post at 227 Ayres Road, Old Trafford, Manchester, M16 0NL.

At LOFT, we take sustainability very seriously.

Our company policies are in full compliance with the requirements of our accredited ISO 14001:2015 status.

For more information about the steps we take to prioritise sustainability across all that we do, please visit our website.

Experts in the Private Rental Sector

LOFT can furnish your property or offer expert advice, let us help you:

Understanding the Private Rental Sector

According to the English Private Landlord Survey 2024, the private rented sector has grown by 52% between 2008-09 and 2023-24, from 3.1 million to 4.7 million households. It now represents 19% of all households in England, making it the second largest tenure.

The survey indicates that 45% of landlords own just one rental property, representing 21% of tenancies. However, 17% of landlords own five or more properties, accounting for 49% of all tenancies.

Yes, the proportion of female landlords has increased from 44% in 2021 to 50% in 2024. However, among landlords with five or more properties, 63% are male.

Property Management and Maintenance

According to the 2024 survey, 26% of landlords reported identifying damp or mould in at least one of their properties in the last year, and 18% said that tenants complained about damp or mold issues.

Treating damp is a fully allowable expense for tax purposes. As a landlord, you should address the issue promptly, identify the cause (condensation, rising damp, or penetrating damp), and implement appropriate solutions. Proper furniture placement can help improve air circulation and reduce condensation.

Industry recommendations suggest redecorating at least every five years, although many landlords choose to refresh properties between tenancies based on condition. Redecorating is classified as maintenance rather than improvement, making it an allowable tax expense.

Yes, thoughtful furnishing choices can reduce maintenance problems. Moisture-resistant materials in bathrooms and kitchens, proper furniture placement to allow wall ventilation, and appropriate window treatments can all help prevent condensation and subsequent mold growth.

Financial Considerations for Landlords

The 2024 survey shows that 31% of landlords are planning to decrease the size of their portfolio in the next two years (up from 22% in 2021), with 16% planning to sell all their properties. Only 7% plan to increase their portfolio size, down from 11% in 2021.

According to the survey, the top financial concerns include: recent tax changes (59% concerned), costs of loan or mortgage repayments (37%), cost of repairs (35%), and tenant arrears (31%).

Yes, you can claim Replacement Domestic Items relief when replacing furnishings such as sofas, beds, carpets, curtains, appliances, and kitchenware. The replacement must be similar in quality to qualify for the full relief. If you upgrade to superior quality items, you can only claim relief on the equivalent cost of a like-for-like replacement.

Furniture rental services can typically be deducted as an operational expense, as opposed to purchasing furniture outright, which may be considered a capital expense. A furniture subscription service creates predictable, fully deductible monthly costs.

Tenant Relations and Expectations

The English Housing Survey 2023-24 found that 34% of households in the private rented sector included dependent children, representing 1.6 million households.

Professional furnishing can significantly reduce void periods between tenancies. Properties that are well-furnished and ready to move into typically let faster and can command higher rents. Quality furnishing also encourages tenant retention, with research showing that professionally furnished properties experience lower turnover rates.

The survey indicates that 91% of landlords provided prospective tenants with an Energy Performance Certificate, 86% inspected the property to ensure it was fit for human habitation, 79% carried out 'Right to Rent' checks, and 68% provided 'How to Rent' guidance.

According to the survey, 36% of landlords asked for rent in advance, 14% asked for a guarantor, and 7% requested both for their most recent letting.

Other Queries

Yes, you can visit the LOFT showroom in Manchester or our Warehouse in London.

Please contact at us on 0161 872 2363 to arrange your appointment. 

Please click here for more information about our locations.

Please refer to our Privacy Policy for more information.

If you have any complaints or wish to contact us for any reason, you can email our Customer Services Team at orders@loft.co.uk, call us on0161 872 2363 or by post at 227 Ayres Road, Old Trafford, Manchester, M16 0NL.

At LOFT, we take sustainability very seriously.

Our company policies are in full compliance with the requirements of our accredited ISO 14001:2015 status.

For more information about the steps we take to prioritise sustainability across all that we do, please visit our website.

Contact us

Please attach moodboards, floor plans or details about your property and we will provide you with a bespoke quotation