We deliver to addresses across mainland UK. These costs exclude installation and assembly. Once your order has been placed, we'll be in touch to arrange delivery dates with you.

4. Delivery and Additional Services

4.1 Please note that timescales for delivery and delivery charges will vary depending on the availability of the goods and your address. The cost of delivery and additional services will be advised at checkout for online orders.

4.2 Delivery Only Service

4.2.1 Please note that our ‘Delivery Only’ service includes delivery to the door only. We will not bring the goods inside the building, install or assemble items or remove packaging.

Please select our ‘Assembly & Installation’ service at checkout if you would like us to deliver your furniture to the room(s) required, assemble it, and remove all the packaging.

4.3 Assembly and Installation Service

4.3.1 Please select our ‘Assembly & Installation’ service at checkout if you would like our uniformed and skilled LOFT Interiors installation staff to deliver your furniture to the room required, assemble it and remove all the packaging. This service includes delivering the furniture to the required room(s) inside the delivery address including carriage up or down up to two flights of stairs (please inform us when you order if the furniture will need to be carried further than this without the use of a lift).

Also included is our key collection facility; we are happy to collect keys from a nearby location or liaise with tenants / building managers / owners / agents (the Access Contact) as required. We will unwrap and assemble all items and remove all packaging.

4.3.2 On placement of order we require confirmation specifying which room(s) your items are required for. If this information isn’t provided, the delivery team will use its discretion to determine where to place the goods. The Company does not accept any liability if the Customer is unhappy with the placing of goods. We can return to move the goods, but a charge may be payable for this service as outlined in condition 6 below.

4.3.3 No items ordered via LOFT Interiors will automatically be hung or attached to a wall, or connected to services, unless specified on the order – please note that these services are chargeable. Where we are instructed to carry out any of these services, the customer confirms that they are the owner or that they are duly authorized by the owner. The customer indemnifies us against any claim that we are not entitled to carry out the instructions.

4.3.4 Home appliances can be connected if this service has been selected on your order, and subject to the required connections, plumbing, wiring and electric supply being available in accordance with the manufacturer’s instructions and other relevant regulations. If we have to return to your property to connect an appliance because the necessary conditions for a safe installation were not in place at the original scheduled time of delivery, a charge may be payable as outlined in condition 6 below.

Please note, we are unable to offer installation services to connect gas appliances or carry out any tasks that require a gas registered plumber, or electrician.

We normally leave refrigerators switched off on delivery. Most manufacturers require that they be left standing for several hours after transportation before being used.

4.4 Removals Service

4.4.1 LOFT holds a waste carrier licence and can remove and dispose of any unwanted items on a like-for-like basis for a small fee and at our discretion. This is limited to items of an equivalent size and weight to the items you are ordering from us. Please select our ‘Removal’ service when you place your order.

4.4.2 Prices may vary for larger items, white goods, and bulk removals involving over 10 items; please contact us using the contact details in condition 1 above for a bespoke quote.

4.4.3 Please state at the time of ordering the item(s) to be removed and their location(s) within the property. We will not accept liability for incorrect items being removed due to erroneous or incomplete instructions.

4.4.4 All items must be ready for collection and disposal at the time of delivery; disconnected, easily and safely accessible, and clear of all personal effects. Examples include emptying drawers, cupboards and refrigerators, removing bed linen, and clearing surfaces. We will not accept liability for any personal property left inside items requested for removal. All items for removal must be free from pest infestation, or any other health and safety hazard. If a subsequent visit is required to conduct the removal this may be chargeable as outlined in condition 6 below.

4.4.5 We will not be able to take any goods that require a plumber or electrician to disconnect or any that require specialist tools, plumbing or handling.


4.4.6 For refrigerators, it is necessary to specify for each item whether it contains Chlorofluorocarbons (CFCs). The customer should supply this information when they place the order.


4.4.7 Where we are instructed to dispose of any items, the customer confirms that they are the owner or that they are duly authorized by the owner. The customer indemnifies us against any claim that we are not entitled to carry out the instructions.


4.4.8 We reserve the right to refuse to collect any item we believe constitutes a health and safety risk to our employees, or anyone working on our behalf.


4.5 Collections Service

4.5.1 If you have asked to collect the goods from our premises, you can collect the goods from us at any time during our opening hours by arrangement with us.

4.6 Additional Information: Delivery and Installation

4.6.1 Please provide details with your order of how you would like us to access the property (including any instructions to leave the goods with a neighbour if you are unavailable to take delivery). Included in our ‘Assemble and Install’ service is our key collection facility; we are happy to collect keys from a nearby location or liaise with tenants / building managers / owners / agents (the Access Contact).

4.6.2 Our operations team or agent will then contact the Access Contact using the information you have provided with an estimated delivery date and to confirm access arrangements. This will be within 30 days from the date we accept your order, unless we agree a later date for delivery with you).

Occasionally a delivery may be affected by an event outside our control. Please see condition 11 for our responsibilities when this happens.

4.6.3 Please inform us if there are any deadlines we should be aware of, such as tenant move in dates, and we will do our best to accommodate these.

4.6.4 We will return keys to the same contact person / organisation as they were collected from or to any other nominated contact in the local vicinity. This will normally be on completion of the delivery unless otherwise requested. Where it is not practicable to do this, we may make an alternative arrangement to return them at the earliest reasonable opportunity.

4.6.5 The property must be in suitable condition to allow safe and sanitary delivery of the items ordered and there must be space within the property sufficient to deliver and install the items. Please ensure that personal effects are removed from any furniture items that are to be moved or removed and that access routes are clear. We reserve the right to refuse delivery should any issues arise; re-deliveries may carry an additional charge which you would be notified of in advance of our attendance.

4.6.6 Before placing your order, it is your responsibility to check that the items of furniture you are ordering will fit through any passages, stairwells, landings and doorways. Some of our products will arrive flat packed, others will be part or fully assembled (depending on the item and service level selected); please contact us using the details in condition 1 above if you have any concerns regarding this issue. Product dimensions are available on our website. It is your responsibility to ensure you order the right-sized product and that you provide correct measurements for made-to-measure goods or floor plans.

4.6.7 Please ensure you cover any carpets, flooring or furniture and remove pictures and valuables from the delivery area and the route to it through your property. Whilst every care will be taken by our delivery drivers, we will not be liable for any damage to your property caused by your failure to provide a clear access route to the delivery location. We are also not responsible for any pre-existing damage to your property. Please inform us at the time of placing your order if other works, such as building or decorating works, are being carried out, as this may prevent us from delivering your order. If we are required to return at a later date as a result of such works, we may charge an additional fee as set out in condition 6.1.

4.6.8 If no one is available at your address to take delivery on the arranged date, we will either return the goods to our premises, in which case, please contact us to rearrange delivery, or leave the goods with a neighbour (where you have provided instructions for us to do so). Please note we will not be responsible for any loss or theft of, or damage to, the goods where we have left them with a neighbour in accordance with your instructions.

4.6.9 If we are unable to deliver the goods as a result of your failure to provide us with any relevant information relating to access to the delivery address, or we are unable to make delivery as a result of there being nobody available to accept delivery of the goods, an additional charge may apply, as set out in condition 6.1. Please let us know of any parking restrictions which may apply, as we may seek to recover from you any parking charges or fines that we incur as a result of your failure to inform us of any applicable parking restrictions at the delivery address.

4.6.10 Where goods require assembly, we shall be under no obligation to assemble or install the goods unless this service, and the corresponding charge, has been added to your order. If this service is not requested on your order but is later required, we may agree to do so at a later time or date by specific arrangement with you, in this instance you would be charged for the installation and assembly as well as an additional charge for the return visit, as set out in condition 6.1.

4.6.11 If we are not able to deliver the whole of the order at one time due to operational reasons or shortage of stock, we may deliver the order in installments. We will not charge you extra delivery costs for this. However, if you ask us to deliver the order in installments, we may charge you additional delivery costs as set out in condition 6.1. Each installment shall constitute a separate contract governed by these terms. If we are late delivering an installment or one installment is faulty, that will not entitle you to cancel any other installment.

4.6.12 Please check the goods on delivery for any defects and let us know as soon as possible if there are any defects or missing goods.

4.6.13 A copy of the proof of delivery can be provided on request.

4.6.14 The goods will be your responsibility from the point of delivery (once goods have been unloaded from the delivery vehicle) or from when you collect the goods from us. If the goods are delivered to you, delivery will be completed when the goods are delivered to you, or a neighbour nominated by you to accept delivery on your behalf.

4.6.15 You own the goods once we have received payment in full.